To transfer a domain out of Host Surf UK you should submit a transfer request for the domain at your new registrar, just follow their instructions for your transfer request.
If you require for the domain to be unlocked or require EPP code or IPSTag change, you will need to open a ticket with our Customer Services team.
After the transfer at the new registrar is initiated and the EPP code is entered, they should send a transfer approval email to the Administrative email address listed on the domain. After approval Host Surf UK has 5 days to release your domain(s) as per ICANN Transfer policy. Unfortunately, the release process cannot speeded up.