If you require dedicated IPs for your server. These are charged at £2 per month each. Please raise a ticket to our Customer Services Team providing the following information: Number of dedicated IPs: Specification for each IP required: Once the request has been received you will receive the invoice for […]
Our cancellation term for servers listed on our website is zero day cancellation policy. Custom server setups will have a 30 day notice of cancellation unless other terms have been agreed with sales or in a contract.
Most of our server builds are completed within 24-48 hours. More complex setups will come with an ETA.
Yes of course. It is not possible for us to list every possible specification and server on our website. However if it is possible to build it we will build it for you and provide you with a quote for your custom server. Contact Our Sales Team
This will vary case by case however it is usually possible to pay a setup fee or some sort of contribution to reduce the monthly price. This can sometimes happen when a trial project turns into a longer investment or if the client is trialling the services before committing.
There are two ways to reduce the price of the server. Both options reduce the risk to us and as such result in pricing benefits. The first option is to enter into a contract with us for the server(s) usually between 12-36 months. The price reduction will increase as the contract […]
Yes. You can setup PayPal Subscription or if you have your credit/debit card on your My.HostSurf area we can charge you card on your billing date. You can setup standing order if you are a UK resident. You will need the following information: Account Name:Sort Code:Account Number:Reference: Please open a […]
No. You are free to pay monthly, quarterly, semi-annually and annually. If you are given a discount on our dedicated or cloud servers, then contract maybe negotiated.
You can add a subdomain from your cPanel. Login into your cPanel (yourdomain.com/cpanel or server-ip/cpanel) Under ‘Domains’ click on ‘Subdomains’ In the ‘Subdomain’ box enter the subdomain of your sites main domain that you want to create In the ‘Document Root’ box enter the path to the directory that the […]
You can upload your website via a FTP client. We recommend FileZilla. You will require your FTP login details these can be found in your welcome email. If you prefer you can upload your website via File Manager in your cPanel.